ALI GIFT SHOP

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Last Updated: August 5, 2025

At Ali Gift Shop (“we,” “us,” or “our”), we strive to ensure your complete satisfaction with every purchase made through our website [www.aligiftshop.com] (the “Website”) or related services (collectively, the “Services”). This Return and Refund Policy (“Policy”) outlines the conditions under which you may return products and request refunds for purchases made from Ali Gift Shop. By making a purchase, you agree to be bound by this Policy. Please read it carefully before initiating a return or refund request.

1. Scope of This Policy

This Policy applies to all products purchased directly through our Website or mobile applications, including gifts ordered for delivery to you or a third-party recipient. It does not apply to products purchased from third-party retailers or marketplaces, which may have their own return policies. This Policy is subject to applicable consumer protection laws in your jurisdiction, which may provide additional rights.

2. Eligibility for Returns

We accept returns under the following conditions:

2.1 General Return Conditions

  • Timeframe: Returns must be initiated within 30 days from the date of delivery to you or the gift recipient, as confirmed by our shipping records.

  • Condition of Product: Products must be returned in their original condition, unused, undamaged, and in their original packaging, including all tags, labels, and accessories provided with the purchase.

  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email, order number, or receipt, to process a return.

  • Eligible Products: Most products are eligible for return, except as outlined in Section 2.2 below.

2.2 Non-Returnable Products

The following items are not eligible for return or refund, except where required by law:

  • Personalized or Customized Items: Products customized with names, messages, or specific designs (e.g., engraved gifts, monogrammed items).

  • Perishable Goods: Items such as food, flowers, or other perishable gifts, unless they arrive damaged or defective.

  • Gift Cards: Physical or digital gift cards are non-returnable and non-refunded.

  • Intimate or Personal Care Products: Items such as cosmetics or skincare products, unless they are unopened and in their original sealed packaging.

  • Items Marked as Final Sale: Products explicitly marked as “final sale” at the time of purchase.

2.3 Returns for Gift Recipients

If a gift recipient wishes to return a product, they must contact us directly and provide the order number (which can be obtained from the gift purchaser). Returns by gift recipients are subject to the same conditions outlined in this Policy. Refunds for gift purchases will be issued to the original purchaser’s payment method, unless otherwise specified.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our Customer Support team at returns@aligiftshop.com or call [Your Phone Number, e.g., +1-800-555-1234] within 30 days of delivery. Provide your order number, the reason for the return, and whether you are seeking a refund or exchange.

  2. Receive Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product. Returns without an RMA number will not be accepted.

  3. Package the Item: Securely package the product in its original packaging, including all accessories and documentation. Include the RMA number on the outside of the package.

  4. Ship the Item: Return the product to the address provided in the RMA instructions. You are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item), in which case we will provide a prepaid shipping label.

  5. Inspection: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return. Inspections typically take 3–5 business days.

4. Refund Policy

4.1 Refund Eligibility

Refunds are issued under the following circumstances:

  • Customer Satisfaction: If you are not satisfied with a product and it meets the return eligibility criteria (Section 2.1).

  • Defective or Damaged Products: If the product arrives damaged, defective, or not as described, we will issue a full refund or replacement, including any shipping costs.

  • Incorrect Orders: If we ship an incorrect item, we will provide a full refund or replacement, including shipping costs.

4.2 Refund Process

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed. For gift purchases, refunds are issued to the original purchaser’s payment method.

  • Timing: Approved refunds are processed within 7–10 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment provider (typically 5–10 business days).

  • Shipping Costs: Original shipping costs are non-refunded, except for returns due to defective, damaged, or incorrect items.

  • Partial Refunds: In cases where the returned item is used, damaged, or missing components, we may issue a partial refund at our discretion, based on the item’s condition.

4.3 Exchanges

If you prefer an exchange instead of a refund, we will ship a replacement product of equal value, subject to availability. If the replacement is more expensive, you will be responsible for the price difference. Exchanges are subject to the same eligibility criteria as returns.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at returns@aligiftshop.com with the following details:

  • Order number

  • Description of the issue

  • Photos of the product and packaging (if applicable)

We will provide a prepaid shipping label for the return and issue a full refund or replacement, at your choice, upon receipt and inspection. If a replacement is unavailable, we will issue a refund.

6. International Returns

For international orders, the same return and refund conditions apply, with the following additional considerations:

  • Shipping Costs: You are responsible for return shipping costs, unless the return is due to our error. International shipping fees may vary, and customs duties or taxes are non-refunded.

  • Customs Regulations: You must comply with your country’s customs requirements when returning items. We are not responsible for delays or costs incurred due to customs processes.

  • International Refunds: Refunds for international orders are issued in the currency of the original purchase, subject to exchange rate fluctuations.

7. Consumer Rights

This Policy does not affect your statutory rights under applicable consumer protection laws. For example:

  • EU/UK Consumers: Under the EU Consumer Rights Directive, you may have a 14-day “cooling-off” period to return non-customized items for any reason, starting from the date of delivery. Additional rights may apply under GDPR or local laws.

  • California Residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information, which are outlined in our Privacy Policy.

  • Other Jurisdictions: You may have additional rights, such as extended return periods or remedies, depending on local laws.

If you believe your statutory rights have been violated, please contact us or consult your local consumer protection authority.

8. Gift Cards and Promotional Offers

  • Gift Cards: Gift cards are non-returnable and non-refunded, except where required by law. If a product purchased with a gift card is returned, the refund will be issued as store credit to a new gift card.

  • Promotional Discounts: If you used a discount code or promotion, the refund amount may be adjusted to reflect the discounted price paid.

9. Changes to This Policy

We may update this Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Significant changes will be communicated via email or a prominent notice on our Website.

10. Contact Us

For questions, concerns, or to initiate a return or refund, please contact our Customer Support team:

Ali Gift Shop
Email: returns@aligiftshop.com

Our team is available [Monday–Friday, 9 AM–5 PM EST] to assist you. We aim to respond to all inquiries within 48 hours.