ALI GIFT SHOP

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Last Updated: August 5, 2025

This Privacy Policy (“Policy”) governs how Ali Gift Shop (“we,” “us,” “our,” or “Ali Gift Shop”), a gifting brand operating the website [www.aligiftshop.com] (the “Website”), collects, uses, processes, stores, discloses, and protects personal information from users (“you,” “your”) of our Website, mobile applications, or related services (collectively, the “Services”). We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, please refrain from using our Services.

1. Scope of This Policy

This Policy applies to all personal information collected through our Website, mobile applications, email communications, customer support interactions, and other online or offline services provided by Ali Gift Shop. It also applies to personal information provided about gift recipients for order fulfillment purposes. This Policy does not apply to third-party websites, services, or applications linked from our Website, which maintain their own privacy policies.

2. Information We Collect

We collect various types of information to provide, improve, and secure our Services. The information we collect falls into the following categories:

2.1 Personal Information

Personal information is data that can identify you, either directly or indirectly. We collect personal information when you voluntarily provide it or when it is necessary to fulfill a transaction or service. This includes:

  • Account Information: When you create an account, we collect your name, email address, password, and optionally, your phone number and billing address.

  • Order Information: When you place an order, we collect your name, billing address, shipping address, phone number, email address, and payment details (e.g., credit card number, processed securely via third-party payment processors).

  • Gift Recipient Information: If you purchase a gift for someone else, we collect the recipient’s name, shipping address, phone number, and any personalized message you provide for delivery purposes.

  • Customer Support Information: When you contact us via email, phone, or live chat, we may collect your name, contact details, and details of your inquiry or issue.

  • Marketing Preferences: If you subscribe to our newsletters or promotional communications, we collect your email address and preferences for marketing content.

2.2 Automatically Collected Information

We use automated technologies to collect information about your interactions with our Services:

  • Usage Data: Includes IP address, browser type, operating system, device type, unique device identifiers, geolocation data (with your consent, where required), pages visited, time spent on pages, clickstream data, and referring URLs.

  • Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance user experience, analyze Website performance, and deliver personalized content. Cookies may include session cookies (temporary) and persistent cookies (stored until deleted or expired).

  • Analytics Data: We collect aggregated data about Website usage, such as the number of visitors, popular pages, and user navigation patterns, through tools like Google Analytics.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social Media Platforms: If you interact with us via social media (e.g., liking our page or logging in via a social media account), we may collect your username or profile information, subject to the platform’s privacy settings.

  • Third-Party Partners: We may receive data from affiliates, advertising partners, or other third parties to enhance our marketing efforts or verify user information, where permitted by law.

3. How We Use Your Information

We use your information to operate, improve, and personalize our Services, as well as to comply with legal obligations. Specific purposes include:

  • Order Fulfillment: To process and ship orders, communicate order confirmations, and provide delivery updates to you and gift recipients.

  • Account Management: To create and manage your user account, authenticate logins, and provide personalized shopping recommendations.

  • Customer Support: To respond to inquiries, resolve issues, and provide assistance via email, phone, or live chat.

  • Marketing and Communications: To send newsletters, promotional offers, product recommendations, or event invitations, with your consent where required. You may opt out at any time via the unsubscribe link in emails or by contacting us.

  • Website Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance Website functionality and user experience.

  • Fraud Prevention and Security: To detect and prevent fraudulent activities, unauthorized access, or other security threats.

  • Personalization: To tailor content, advertisements, and product recommendations based on your preferences and browsing behavior.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as tax reporting or responding to lawful requests from authorities.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) or other regions where GDPR applies, we process personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill orders, manage accounts, or provide customer support (e.g., processing payment and shipping details).

  • Consent: For marketing communications, cookies requiring consent, or geolocation data collection.

  • Legitimate Interests: For analytics, fraud prevention, and Website improvement, where our interests are not overridden by your rights.

  • Legal Obligation: To comply with tax laws, data retention requirements, or lawful requests from authorities.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We engage trusted third-party providers to perform services such as payment processing (e.g., Stripe, PayPal), shipping (e.g., UPS, FedEx), website hosting, cloud storage, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Gift Recipients: To deliver gifts, we share the recipient’s name, address, and contact details with shipping providers or other necessary parties.

  • Business Partners: We may share anonymized or aggregated data with marketing or advertising partners to improve our Services or deliver targeted advertisements.

  • Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or government investigations, or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to a successor entity, subject to appropriate safeguards.

  • With Your Consent: We may share your information for other purposes if you provide explicit consent.

6. Data Security

We implement robust technical and organizational measures to protect your personal information, including:

  • Encryption: Secure Socket Layer (SSL) encryption for data transmission and payment processing.

  • Access Controls: Restricting access to personal information to authorized personnel only.

  • Secure Storage: Storing data on secure servers with regular security audits.

  • Fraud Detection: Using tools to monitor and prevent suspicious activities.

Despite these measures, no system is entirely secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information, subject to legal retention obligations.

  • Restriction: Request restriction of processing in certain circumstances (e.g., while a dispute is resolved).

  • Data Portability: Request a machine-readable copy of your data for transfer to another service.

  • Objection: Object to processing based on legitimate interests, including direct marketing.

  • Withdraw Consent: Withdraw consent for processing (e.g., marketing emails) at any time, without affecting prior processing.

  • CCPA Rights (California Residents): Request disclosure of data collected, sold, or shared, and opt out of data sales (we do not sell data, but you may opt out of sharing for targeted advertising).

To exercise these rights, contact us at privacy@aligiftshop.com. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA). You may also lodge a complaint with a supervisory authority if you believe your rights have been violated.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Categories of cookies include:

  • Essential Cookies: Necessary for Website functionality, such as maintaining your shopping cart or session.

  • Performance Cookies: Collect analytics data to improve Website performance.

  • Functional Cookies: Enable features like saving preferences or remembering login details.

  • Advertising Cookies: Deliver targeted advertisements based on your interests.

You can manage cookie preferences through your browser settings or our Cookie Consent Tool (available on the Website). Disabling cookies may affect Website functionality. For more details, see our Cookie Policy.

9. International Data Transfers

If you are located outside [Your Country, e.g., United States], your personal information may be transferred to and processed in [Your Country] or other countries where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) for GDPR compliance, to protect your data during international transfers.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions, e.g., under GDPR). We do not knowingly collect personal information from children. If we discover that a child’s data has been collected, we will delete it promptly. If you believe we have collected such information, contact us at privacy@aligiftshop.com.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:

  • Order Data: Retained for [X years, e.g., 7 years] to comply with tax and accounting laws.

  • Account Data: Retained until you delete your account or request deletion, unless required for legal purposes.

  • Analytics Data: Retained in anonymized form for up to [X years, e.g., 2 years].

After the retention period, we securely delete or anonymize your data, unless required by law to retain it.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, such as social media platforms, payment processors, or partner sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

13. California Privacy Disclosures

Under the CCPA, California residents have additional rights, including:

  • Right to Know: Request details about the categories and specific pieces of personal information collected, used, or disclosed.

  • Right to Delete: Request deletion of personal information, subject to exceptions.

  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell data, but you may opt out of sharing for targeted advertising).

  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To make a CCPA request, contact us at privacy@aligiftshop.com or call [Your Toll-Free Number, if applicable]. We verify requests using your account details or other identifying information.

14. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or a prominent notice on our Website. We encourage you to review this Policy periodically.

15. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Data Protection Officer at:

Ali Gift Shop
Email: privacy@aligiftshop.com
Phone: +91 8573842363

For GDPR purposes, our EU representative can be reached at [Your EU Representative Contact, if applicable].