ALI GIFT SHOP

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Last Updated: August 5, 2025

At Ali Gift Shop (“we,” “us,” or “our”), an India-based gifting brand operating through our website [www.aligiftshop.com] (the “Website”), we are committed to delivering your orders—whether for yourself or gift recipients—in a timely, reliable, and secure manner. This Shipping Policy (“Policy”) outlines the terms and conditions governing the shipping of products purchased through our Website or related services (collectively, the “Services”) for both domestic (India) and international customers. By placing an order, you agree to be bound by this Policy. Please review it carefully before making a purchase.

1. Scope of This Policy

This Policy applies to all orders placed through our Website or mobile applications for delivery within India or to international destinations. It covers shipping methods, costs, delivery timelines, and special considerations for gift deliveries. This Policy does not apply to products purchased from third-party retailers or marketplaces, which may have their own shipping policies. This Policy complies with applicable Indian laws, including the Consumer Protection Act, 2019, and Goods and Services Tax (GST) regulations.

2. Shipping Methods and Carriers

We offer a range of shipping methods to meet your needs, with options varying by destination, order size, and product type. Available methods are displayed at checkout. We partner with trusted carriers, including:

  • Domestic (India): India Post, Blue Dart, Delhivery, DTDC, or other reputable logistics providers.

  • International: DHL, FedEx International, Aramex, or local postal services in the destination country.

We reserve the right to select an alternative carrier if necessary to ensure timely delivery or compliance with shipping restrictions.

3. Order Processing

3.1 Processing Time

  • Standard Orders: Orders are typically processed within 1–3 business days from the date of purchase, excluding weekends and Indian public holidays (e.g., Diwali, Republic Day). Processing includes order verification, packaging, and handover to the carrier.

  • Customized or Personalized Orders: Items requiring customization (e.g., engraved gifts, personalized gift baskets) may require an additional 3–7 business days for processing, as indicated on the product page.

  • High-Volume Periods: During peak seasons (e.g., Diwali, Christmas, or Raksha Bandhan), processing times may be extended due to increased demand. We will notify you of any delays at the time of purchase or via email.

3.2 Order Confirmation

Upon placing your order, you will receive an email confirmation with your order details, including the estimated delivery date and GST invoice (for domestic orders). If you do not receive this confirmation within 24 hours, please contact us at shipping@aligiftshop.com.

4. Shipping Costs

Shipping costs are calculated based on:

  • Destination: Domestic (within India) or international shipping.

  • Shipping Method: Standard, expedited, or express shipping options.

  • Order Weight and Size: Larger or heavier items may incur higher shipping fees.

  • Promotional Offers: Free shipping may be offered for orders meeting a minimum purchase threshold (e.g., ₹2,000 for domestic orders), as indicated at checkout.

4.1 Domestic Shipping Costs (India)

  • Shipping costs are inclusive of GST, as required under Indian law. The final cost, including applicable taxes, will be displayed at checkout.

  • Additional charges may apply for remote or non-serviceable areas (e.g., certain regions in Northeast India or the Andaman and Nicobar Islands).

4.2 International Shipping Costs

  • International shipping costs are calculated based on the destination country and selected shipping method.

  • Costs exclude customs duties, taxes, or import fees, which are the responsibility of the recipient or purchaser (see Section 7).

All shipping costs are displayed in Indian Rupees (INR) for domestic orders or the currency selected at checkout for international orders.

5. Delivery Timelines

5.1 Domestic Shipping (India)

  • Standard Shipping: 3–7 business days from the date of shipment, depending on the destination (e.g., 3–5 days for metro cities, 5–7 days for non-metro areas).

  • Expedited Shipping: 2–4 business days, where available.

  • Express Shipping: 1–2 business days for select locations (e.g., major cities like Delhi, Mumbai, Bangalore).

5.2 International Shipping

  • Standard International Shipping: 7–21 business days, depending on the destination country and customs processing times.

  • Expedited International Shipping: 5–12 business days, where available.

  • Express International Shipping: 3–7 business days for select countries (e.g., USA, UK, Canada, UAE).

Delivery timelines are estimates and may vary due to carrier delays, customs clearance, or unforeseen circumstances (e.g., weather events, strikes, or public holidays). Ali Gift Shop is not responsible for delays beyond our control but will work to resolve issues promptly.

5.3 Gift Deliveries

For gift orders, we strive to meet your requested delivery date, if specified at checkout. If no date is provided, we will use the selected shipping method. For time-sensitive gifts (e.g., birthdays, festivals), we recommend selecting expedited or express shipping and placing orders at least 7–10 days in advance for domestic deliveries and 14–21 days for international deliveries.

6. Gift Delivery Considerations

  • Recipient Information: When ordering a gift for a third-party recipient, you must provide their full name, shipping address, and contact details (if required for delivery). This information is shared with our shipping carriers to ensure successful delivery, as outlined in our Privacy Policy.

  • Gift Packaging: Many products include complimentary gift packaging (e.g., gift boxes, ribbons), as noted on the product page. Additional gift wrapping or personalized messages may incur extra fees, displayed at checkout.

  • Discreet Shipping: To preserve the surprise for gift recipients, we do not include invoices or pricing information in gift shipments. The GST invoice (for domestic orders) or order confirmation is sent to the purchaser’s email.

  • Undeliverable Gifts: If a gift cannot be delivered due to an incorrect address or recipient unavailability, we will contact you to resolve the issue. Additional shipping fees may apply for reshipment.

7. International Shipping

We ship to select international destinations, including [list countries, e.g., USA, UK, Canada, Australia, UAE, Singapore, etc.], subject to the following:

  • Customs Duties and Taxes: International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These are the responsibility of the recipient or purchaser and are not included in our shipping costs. We recommend checking with your local customs authority for details.

  • Customs Documentation: For international orders, we provide necessary documentation, such as commercial invoices, in compliance with Indian export regulations and destination country requirements.

  • Customs Delays: Delivery times may be affected by customs clearance processes, which vary by country. We provide tracking information to help monitor your order.

  • Prohibited Items: Certain products (e.g., perishable goods, alcohol, or hazardous materials) may be restricted or prohibited for international shipping due to customs regulations or carrier policies. Restrictions will be noted on the product page or at checkout.

  • Export Compliance: All international shipments comply with Indian export laws, including regulations under the Foreign Trade (Development and Regulation) Act, 1992.

8. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS (for domestic orders). You can track your order through the carrier’s website or by logging into your Ali Gift Shop account. For international orders, tracking may be limited in some countries after the shipment leaves India. If you do not receive a tracking number within 5 business days of your order confirmation, contact us at shipping@aligiftshop.com.

9. Lost, Damaged, or Incorrect Shipments

9.1 Lost Shipments

If your order is marked as delivered but you or the recipient did not receive it, please contact us within 7 days of the estimated delivery date. For domestic orders, we will investigate with the carrier and may offer a replacement or refund, subject to our investigation. For international orders, we will coordinate with the carrier and customs authorities, but resolution may depend on the destination country’s policies.

9.2 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at shipping@aligiftshop.com with:

  • Your order number

  • A description of the damage or defect

  • Photos of the product and packaging

For domestic orders, we will provide a prepaid return label. For international orders, we may request the return of the item or provide alternative resolution options (e.g., refund or replacement), depending on the destination. See our Return and Refund Policy for details.

9.3 Incorrect Items

If you receive an incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label (for domestic orders) or coordinate a solution (for international orders) and ship the correct item at no additional cost, subject to availability.

10. Address Accuracy

You are responsible for providing accurate shipping information at checkout, including the recipient’s full address and contact details. For domestic orders, addresses must comply with India Post or courier service standards. If an order is returned due to an incorrect or incomplete address, we will contact you to confirm the correct address. Additional shipping fees may apply for reshipment. If we cannot reach you within 14 days, we may issue a refund, minus original shipping costs and any applicable taxes.

11. Shipping Restrictions

Certain products may have shipping restrictions due to their nature or destination regulations, including:

  • Perishable Goods: Items like food or flowers may not be eligible for international shipping or delivery to certain remote areas in India.

  • Fragile Items: Extra packaging or special handling may be required, potentially increasing shipping costs.

  • Restricted Items: Products prohibited by Indian export laws or destination country regulations (e.g., alcohol, batteries, or flammable materials) will be noted on the product page or at checkout.

We reserve the right to cancel orders that cannot be shipped due to such restrictions, with a full refund issued to the original payment method.

12. GST and Tax Compliance (India)

For domestic orders, all shipping costs and product prices include applicable Goods and Services Tax (GST) as per the Goods and Services Tax Act, 2017. A GST-compliant invoice will be provided with your order confirmation and included in the shipment (for non-gift orders). If you require a specific GSTIN for invoicing, please provide it at checkout or contact us within 24 hours of placing your order.

13. Consumer Rights

This Policy does not affect your statutory rights under Indian or international consumer protection laws, including:

  • India: Under the Consumer Protection Act, 2019, you have rights to timely delivery and remedies for defective or incorrect products. You may file complaints with the Consumer Disputes Redressal Commission if your rights are violated.

  • International (EU/UK): Under the EU Consumer Rights Directive, you may have a 14-day “cooling-off” period for certain orders, subject to local laws.

  • Other Jurisdictions: Additional protections may apply depending on the destination country.

If you believe your rights have been violated, please contact us or consult your local consumer protection authority.

14. Changes to This Policy

We may update this Policy to reflect changes in our practices, carrier partnerships, or legal requirements, including compliance with Indian and international regulations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Significant changes will be communicated via email or a prominent notice on our Website.

15. Contact Us

For questions, concerns, or assistance with shipping, please contact our Customer Support team:

Ali Gift Shop
Email: shipping@aligiftshop.com

Our team is available Monday–Saturday, 9 AM–6 PM IST (excluding Indian public holidays) to assist you. We aim to respond to all inquiries within 48 hours.